Shipping policy
Last updated: September 1, 2026
This Shipping Policy applies to orders placed through Selaire Luxe at selaireluxe.com.
Order processing
Orders are processed on business days, excluding weekends and public holidays. Any processing or dispatch estimate shown on a product page, at checkout, or in your order confirmation forms part of the delivery information for that order. During busy periods or for larger orders, processing may take longer.
When your order ships, we will send a shipping confirmation with tracking information when tracking is available.
Shipping destinations, rates, and estimates
Available shipping methods, charges, and estimated delivery dates are shown at checkout based on the delivery address and the items in the order.
- United Kingdom: Standard shipping is currently free, with an estimated delivery time of 3–5 business days after dispatch.
- United States: Available rates and delivery estimates are displayed at checkout.
Delivery times are estimates rather than guarantees unless we expressly agree to a guaranteed service. Carrier delays, weather, customs, and other events outside our reasonable control may affect delivery.
Shipping delays
If we cannot ship within a time we promised, we will provide an updated estimate and any cancellation or refund options required by applicable law. If no shipping time was stated for a US order, we will ship within the period required by applicable US law or seek your consent to a delay and offer a prompt refund where required.
Address accuracy
Please check your delivery address before submitting the order. Contact us through our Contact page or at support@selaireluxe.com as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing, and additional carrier costs caused by an incorrect address may be charged where permitted by law.
Split shipments
An order may arrive in more than one package. If so, you may receive separate shipping confirmations or tracking numbers. You will not be charged additional shipping solely because we split a shipment.
Taxes, customs, and import charges
Taxes, duties, and other charges included or collected by us will be shown at checkout where applicable. If a delivery may be subject to import duties, taxes, or customs charges not collected at checkout, the recipient is responsible for those charges unless applicable law or the checkout information states otherwise.
Lost, delayed, or damaged parcels
If tracking shows an unusual delay, a parcel is marked delivered but cannot be found, or the parcel arrives damaged, contact us promptly through our Contact page or at support@selaireluxe.com with your order number. We will review the shipment and work with the carrier where appropriate. This does not limit any statutory rights you may have.
Contact
Shipping questions can be submitted through our Contact page or emailed to support@selaireluxe.com.