Refund policy
Last updated: September 1, 2026
We want you to be satisfied with your purchase from Selaire Luxe. This policy explains our voluntary return process and the additional statutory rights that may apply depending on where you live.
30-day return policy
You may request a return within 30 days after receiving your item. To be eligible, the item must be unused, unworn, and in the same condition in which you received it, with any tags and original packaging. You will also need proof of purchase.
To request a return, use our Contact page or email support@selaireluxe.com and include your order number and the reason for the request. If the return is accepted, we will provide return instructions and the correct return destination. Items sent without prior authorization may not be accepted. Do not send returns to our business address unless we specifically instruct you to do so.
Return shipping
For a change-of-mind return under our voluntary 30-day policy, the customer is responsible for return shipping unless we agree otherwise. If an item is defective, damaged, incorrect, or applicable law requires us to cover the cost, we will provide an appropriate remedy and return instructions.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us promptly through our Contact page or at support@selaireluxe.com. Include your order number and, where useful, photographs of the issue so that we can review it and make it right.
Exceptions
We cannot accept returns of gift cards, personalized or made-to-order goods, perishable goods, hazardous materials, or sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, except where applicable law requires otherwise. Please contact us before purchasing if you are unsure whether an item is eligible for return.
Exchanges
The quickest way to receive a different item is to return the original item and, after the return is accepted, place a new order.
Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method. We aim to process approved refunds within 10 business days. Your bank or payment provider may need additional time to post the funds.
If more than 15 business days have passed since we approved your refund, contact us through our Contact page or at support@selaireluxe.com.
United Kingdom cancellation rights
If you are a UK consumer buying online, you generally have a statutory right to cancel an eligible order without giving a reason. You must tell us within 14 days after the day you receive the goods. After notifying us, you then have a further 14 days to send the goods back.
You may inspect the goods as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning them.
For a valid UK cancellation, we will refund the price paid and the cost of our least expensive standard outbound delivery option, if applicable. We may withhold the refund until we receive the goods or you provide evidence that you sent them back. We will make the refund within 14 days after the applicable event required by law, using the original payment method unless otherwise agreed.
The statutory cancellation right does not apply to certain goods, including personalized goods, goods liable to deteriorate or expire rapidly, and sealed goods not suitable for return for health protection or hygiene reasons once unsealed. Your rights relating to faulty or misdescribed goods are not affected.
Model cancellation notice for UK consumers
You may cancel through our Contact page using the following wording:
I hereby give notice that I cancel my contract for the sale of the following goods: [describe goods]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date].
Contact
Questions about returns or refunds can be submitted through our Contact page or emailed to support@selaireluxe.com.
Last updated: September 1, 2026
We want you to be satisfied with your purchase from Selaire Luxe. This policy explains our voluntary return process and the additional statutory rights that may apply depending on where you live.
30-day return policy
You may request a return within 30 days after receiving your item. To be eligible, the item must be unused, unworn, and in the same condition in which you received it, with any tags and original packaging. You will also need proof of purchase.
To request a return, use our Contact page and include your order number and the reason for the request. If the return is accepted, we will provide return instructions and the correct return destination. Items sent without prior authorization may not be accepted. Do not send returns to our business address unless we specifically instruct you to do so.
Return shipping
For a change-of-mind return under our voluntary 30-day policy, the customer is responsible for return shipping unless we agree otherwise. If an item is defective, damaged, incorrect, or applicable law requires us to cover the cost, we will provide an appropriate remedy and return instructions.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is defective, damaged, or not what you ordered, contact us promptly through our Contact page. Include your order number and, where useful, photographs of the issue so that we can review it and make it right.
Exceptions
We cannot accept returns of gift cards, personalized or made-to-order goods, perishable goods, hazardous materials, or sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, except where applicable law requires otherwise. Please contact us before purchasing if you are unsure whether an item is eligible for return.
Exchanges
The quickest way to receive a different item is to return the original item and, after the return is accepted, place a new order.
Refunds
We will notify you after we receive and inspect your return. If approved, the refund will be issued to the original payment method. We aim to process approved refunds within 10 business days. Your bank or payment provider may need additional time to post the funds.
If more than 15 business days have passed since we approved your refund, contact us through our Contact page.
United Kingdom cancellation rights
If you are a UK consumer buying online, you generally have a statutory right to cancel an eligible order without giving a reason. You must tell us within 14 days after the day you receive the goods. After notifying us, you then have a further 14 days to send the goods back.
You may inspect the goods as you would in a shop, but you may be responsible for any reduction in value caused by handling beyond what is necessary to establish their nature, characteristics, and functioning. Unless the goods are faulty or we agree otherwise, you are responsible for the direct cost of returning them.
For a valid UK cancellation, we will refund the price paid and the cost of our least expensive standard outbound delivery option, if applicable. We may withhold the refund until we receive the goods or you provide evidence that you sent them back. We will make the refund within 14 days after the applicable event required by law, using the original payment method unless otherwise agreed.
The statutory cancellation right does not apply to certain goods, including personalized goods, goods liable to deteriorate or expire rapidly, and sealed goods not suitable for return for health protection or hygiene reasons once unsealed. Your rights relating to faulty or misdescribed goods are not affected.
Model cancellation notice for UK consumers
You may cancel through our Contact page using the following wording:
I hereby give notice that I cancel my contract for the sale of the following goods: [describe goods]. Ordered on: [date]. Received on: [date]. Order number: [number]. Consumer name and address: [details]. Date: [date].
Contact
Questions about returns or refunds can be submitted through our Contact page.